1. Service Delivery and Programs: The primary risk being mitigated by the Department is that the modernization of VAC's service delivery model will not be achieved as expected, and will not meet the needs of Veterans, Canadian Armed Forces members, and their families.
2. Transformation- Partnerships: Despite the overall benefits, there is a risk that quality service delivery could be affected due to VAC's increasing reliance on partners and service providers in the federal, provincial and municipal governments as well as private sector.
http://www.veterans.gc.ca/pdf/deptReports/rpp/2014-2015/vac-acc-web-pdf-eng.pdf
http://www.edmontonjournal.com/touch/story.html?id=9588593
Regards,
The Canadian Veterans Advocacy Team.
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