Surprisingly enough, Its now been a few Vets that were not aware that they can claim for Health Related Travel, HRT, and other expenses. That has happen in the Montreal, Ottawa ans Sydney Office's. Please make sure you read the guide. I had one wife of a Vet mentioned that her CM told her she can't claim for HRT. Here are the forms you need. Medical Escorts MUST be approved by VAC.
If you have been told that you cant submit a travel claim, please email the CVA Team firstname.lastname@example.org with as much detail as you can. The name of the person, your District Office, when did this happen...
The Canadian Veterans Advocacy Team.